Forms Direct is fully dedicated to customer care and strives for 100% client satisfaction in every step of your purchasing experience.
If you are not completely satisfied with the quality of your finished product, please notify us within 7 days of product receipt. Our Customer Support / Quality Assurance team will review your concerns, and should the product be deemed defective (we reserve the right to ask for product return – at buyer’s expense – or photographic proof), a store credit for the full amount of your purchase will be issued towards a re-print of the product.
Refunds will ONLY be issued for physical print defects. Forms Direct will not be responsible for any errors or omissions found in the form artwork post production, as all artwork is approved by the client during the proofing process. We never proceed to print without written approval (via email) of the proof from the client.
As all Forms Direct product is custom-made to our client’s specifications, returns of any kind will not be accepted.